FAQ

About Signing Up

How can I sign up?

Why can't I log in?

I forgot my password. What should I do?

How can I change my account information?

About Ordering and Paying

Can I cancel or change my order?

Can I make an order from outside of Japan?

Why hasn't my order confirmation email arrived yet?

I placed an order, but it doesn't appear on My Orders under My Account.

How much is shipping?

More than a month has passed since I placed my order, but my credit card hasn't been charged yet.

About Product Deliveries

What shipping company do you use?

Can I have an order shipped to an address other than the one registered to my account?

Can I have an order split and delivered to two or more addresses?

Can I request a certain delivery date or time?

Can I check the status of my delivery?

I was not able to receive my delivery. What will happen to my order?

Can I change the shipping address of an order?

What name will appear as the sender on the delivery notice?

After I order, how long will my order take to ship?