If you have waited some time since making your order, and the confirmation still has not arrived, please check to make sure that you entered your email address correctly and that your email inbox is configured correctly to receive emails from firstname.lastname@example.org. If the confirmation email still has not arrived, please contact Customer Support to resolve the problem.
Yes, you can. When you place an order, enter the address you would like the order to be delivered to. You can also save this address to your My Account page for future use.* For example, if you have packages delivered to both your office and home, you can save both addresses for your convenience.
If you were away from home or otherwise unable to receive your delivery, the delivery company will leave a failed delivery notice. You can contact post office directly to arrange a more convenient delivery time.
*Be aware that post office can only hold your delivery for up to 10 days from the day of shipping. If you have not requested re-delivery by that time, you may not be able to receive your order. Please confirm the holding period on the delivery notice.
If you wish to change the delivery address of an order that you have placed, please contact Customer Support as soon as possible.*
*Once the package has shipped, you may not be able to change the shipping address, so please take care to enter the correct address when you place an order. For your convenience, keep your address information updated on the My Account Delivery address.