Privacy Policy

harajuku culture japan website are the property of Junichi Taniguchi of the space create transactions on the harajuku culture japan website are subject to Japanese law.

Every order made by a customer (i.e. you) entails the explicit acceptance of the general conditions described below.

 

I. PRODUCTS

We will provide products as long as they are in stock.

if any product is unavailable and harajuku culture japan is not able to provide alternative products of similar quality and price, the purchase cost will be refunded to the customer. If the product is temporarily unavailable, we will let the customer know about the expected delay by email.

 

Product descriptions in Japanese are provided by the manufacturers.

harajuku culture japan is not responsible for the contents of these Japanese instructions.

 

II. ORDER

When you click on the "confirm" button my order after the process of order, you state to fully accept this one as well as the entirety of these General Conditions of Sale and without reserve.

 

III. PRICE AND PAYMENT

All prices are listed in EUR.Shipping and handling charges (included taxes which depend on countries) are not included in the listed price. Shipping charges are clearly indicated during the ordering process.

 

All credit card transactions are processed securely by PayPal. It is not necessary to have a PayPal account in order to make a payment.
harajuku culture japan does not keep any record of your credit card or other financial information. All financial transactions are encrypted securely and handled by PayPal.

 

The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. For more information, please read refer to your national custom official site.

 

IV. SHIPPING AND DELIVERY

1.Once your order is processed, your purchase will be dispatched within 2 to 4 working days.You'll receive a shipping confirmation mail, which includes information such as tracking number, at that time.

All products are dispatched from Japan by airmail.

 

2.Shipping cost

Shipping costs vary according to the parcel's weight.

please read shippimg price.

 

3.Delivery problems

AIRMAIL shipments if an order hasn't been received, first check with your local post-office. Please contact us only after 30 days of delay.

 

customers are responsible for their order's online tracking (the tracking number is included in the order confirmation). Sometimes, carriers cannot deliver a parcel (for instance, due to the size of the mailbox), in that case, customers may have to contact carriers directly.

 

harajuku culture japan will not be responsible of the return of a parcel which couldn't been delivered.

 

V. RETURN AND CANCELATION POLICY

If you are not satisfied with your order, you have seven days to return the item(s) for an exchange, refund or credit. Every inquiry must be sent by email to info@harajuku-culture-japan.com. Indicate what you are returning and why. In order to process your return, please include your name, email address and order number along with the items that you're returning. You'll be responsible for the shipping charges associated with sending the return back to us.

 

In case of damaged products, please contact customer service at info@harajuku-culture-japan.com and send pictures of the broken item with the order number.

 

Customers can cancel an order until it is finally shipped out (please contact us as soon as possible). We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and so on of each item. Because orders are shipped internationally, exchanges cannot be made due to customer error so please order carefully.

 

VI. REFUND

harajuku culture japan will refund the customer within two days after having received the items back. The refund will be proceed on the same account that was used for the purchase.

 

VII. APPLICABLE DUTY

harajuku culture japan is subject to Japanese law. Within those confines, we will try to satisfy our customers as much as we are able. In the event of complaint or difficulties, the customer can contact harajuku culture japan customer service for help in finding an amicable resolution.

 

VIII. PRIVACY POLICIES

harajuku culture japan respects each individual’s right to personal privacy.

Therefore, we will only collect and use information through our web site in the ways described in this policy.

 

harajuku culture japan uses Shopify.com as a third-party gateway and PayPal for credit card clearing. At no time does harajuku culture japan have access to your credit card number. In order to solve possible conflicts and to combat online payment fraud, the data concerning your order may be sent on to secure third parties for verification purposes.

 

We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose personal information that identifies you to a third party at all.

 

From time to time we may send you an email newsletter if you accepted it. If you do not wish to receive these emails, let us know and we’ll remove you from our list.